Remote Customer Support Officer (with English and Vietnamese languages)
IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this. For six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Also, during this time we have turned from a small startup into a large company of 200 people in three offices (in St. Petersburg, Limassol and London).
Our great pride is the Customer Care Team, which makes up one fifth of the team! These guys are the face of IQ! Today, more than 40 million users in 150 countries of the world are registered on the platform and these figures are increasing every day. And that means we always have a lot of interesting tasks.

What is the Customer Support Department in IQ Option?

It is a large, professional team of Customer Support specialists. We speak 11 languages and help our users to understand all the peculiarities of trading.

We have 2 options of working schedule:
1) 5/2 schedule (6.00 - 14.30) GMT+3, Moscow Time.
2) 2/2 day/night schedule (it means that you work one day shift (06.00 - 18.00 GMT+3), then you have 24 hours break, after that we have a night shift (18.00 - 06.00 GMT+3), then 2 days off).

And now we are looking for a future colleague who will make our customer service even better.

Chats serve as our main communication channel on the platform. Our customers ask us a variety of questions starting from trading up to movie recommendations so you won't be bored.
Who is a Customer Support officer?
It's a person who:
- Writes and speaks foreign languages fluently (English and Vietnamese).
- Doesn't sell anything! We consult our customers and reply to their questions but it has nothing to do with cold calling.
- Knows the product deeply and offers customers clear and easy explanations. And we'll always be by your side providing a knowledge base, an established system of continuous learning, tests for better understanding of the product and an online channel where you can ask for help whenever you need it.
- Is able to determine the needs of a particular client and find a custom solution that suits him.
- Our specialists are not robots! We value individuality thus we do not work with scripts. Every specialist communicates with clients on his own behalf, and we always acknowledge the unique approach and style.
- Customer Support Officer is not afraid of difficulties and high load. We are intense both in work and rest! We work a lot and have fun to the limit.

This is a temporarily remote position due to the COVID-19 pandemic

Why should you come for an interview?
  • You have always been attracted to travelling and you've come to realize that you love to communicate with foreigners. Your colleagues come from different countries: Brazil, India, Pakistan, Costa Rica, Mexico and Indonesia, Italy, France and Germany. And customers will write to you from all over the world!
  • You will learn how rich a corporate life can be even when it comes to working remotely. We have online lectures with guest speakers, education in personal growth and development, online conferences and unofficial meetings with colleagues.
  • You will have access to a corporate online library in multiple languages.

What about payment?
We pay 820 euro as a basic salary net and a bonus part after probation period - up to 397 euro net (full time job ~ 165 hours per month)

Send us your CV, we will be glad to learn more about you!