Remote Team Lead (with English and Portuguese languages)
IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this achievement. Throughout six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Over these years we have evolved from a small start-up into a large company with an overall amount of 200 employees in St. Petersburg and Limassol.
What is the Customer Support Department in IQ Option?
It is a large, professional team of Customer Support specialists. We speak 20 languages and help our users to understand all the peculiarities of trading. And now we are looking for a future teammate who will make our customer service even better.
You will work in 5\2 schedule (13:30 - 22:00, GMT+3, Moscow time. Weekends are not fixed)
Chats serve as our main communication channel on the platform. Our customers ask us a variety of questions starting from trading up to movie recommendations.
As Support Team Lead, you will be responsible for:
Managing a team up to 15 specialists;
Coordinating of the remote agent's work: training, adapting and motivating newcomers;
Controlling work quality, internal monitoring (calculating indicators, measuring level of customer satisfaction);
Implementing initiatives for improving work quality of Support in LatAm;
Interact with teammates from other teams on platform improvement issues in LatAm;
Quickly provide statistics and feedback on clients' problems in the region.
Managerial experience ;
Willing to lead people;
Confident PC skills;
High level of English ( В2 - Upper Intermediate or higher) andPortuguese ( C1 or higher);
Good communication and psychological skills;
Why should you come for an interview?
You have always been attracted to travelling and you've come to realize that you love to communicate with foreigners. Your colleagues come from different countries: Brazil, India, Pakistan, Costa Rica, Mexico and Indonesia, Italy, France and Germany. And customers will write to you from all over the world!
You will learn how rich a corporate life can be even when it comes to working remotely. We have online lectures with guest speakers, education in personal growth and development, online conferences and unofficial meetings with teammates.
You will have access to a corporate online library in multiple languages.
What about payment? The payment is up to 1584 euro per month: we pay 1254 euro as a basic payment and an extra payment after the first three months - up to 330 euro.
Send us your CV, we will be glad to learn more about you! firstname.lastname@example.org